Version 1.0 · Effective 21 May 2026 · Operated by Salstead Ltd
Salstead Terms of Service
1. About these terms
These Terms of Service (“Terms”) form a contract between Salstead Ltd (“Salstead”, “we”, “Salstead”) and the care home or other organisation that subscribes to the Salstead service (“Customer”). By accepting these Terms, signing an Order Form, or using Salstead, the Customer agrees to be bound by them.
2. The service
Salstead provides a cloud-based platform for care home operations, including staff bank, scheduling, timesheets, PAYE payroll, training and compliance, available at app.salstead.com and via supporting APIs. We may modify the service from time to time and will give reasonable notice of material changes.
3. Licence and acceptable use
We grant the Customer a non-exclusive, non-transferable right to access and use the service for its internal business purposes during the term. The Customer shall comply with our Acceptable Use Policy and shall not: (a) attempt to reverse engineer the service; (b) probe or scan the service except as expressly permitted; (c) use the service to process personal data unlawfully; or (d) resell access to the service without our prior written consent.
4. Customer responsibilities
- Provide accurate and up-to-date information about its organisation and users.
- Ensure appropriate authority to provide any personal data uploaded to Salstead.
- Maintain the confidentiality of user credentials and enforce strong authentication.
- Comply with all applicable laws, including the UK GDPR, DPA 2018, Working Time Regulations 1998, National Minimum Wage Act 1998 and CQC standards.
5. Fees and payment
Fees are as set out in the Order Form. Unless otherwise agreed, fees are payable monthly in advance by direct debit or card. Invoices are due within fourteen (14) days. Overdue amounts accrue interest at 4% above the Bank of England base rate.
6. Term and termination
The initial term is twelve (12) months unless otherwise agreed, renewing automatically for further twelve (12) month terms unless either party gives at least sixty (60) days’ written notice before the end of the then current term. Either party may terminate for material breach not remedied within thirty (30) days of written notice, or immediately if the other party becomes insolvent.
7. Data ownership and processing
As between the parties, the Customer retains all rights in Customer Data. The Customer grants Salstead a licence to use Customer Data solely to provide the service. The Salstead Data Processing Agreement applies to all personal data processed under these Terms.
8. Intellectual property
Salstead retains all rights in the platform, its software, documentation and trade marks. No rights are granted by implication. Feedback the Customer provides may be used by Salstead without restriction.
9. Warranties
Salstead warrants that it will provide the service with reasonable skill and care and in conformity with the description on its website at the start of the term. Except as set out in these Terms, all warranties, conditions and representations (express or implied) are excluded to the maximum extent permitted by law.
10. Service availability
Salstead targets monthly uptime of 99.5% for the production environment, measured excluding planned maintenance windows and matters outside Salstead’s reasonable control. Service credits, if any, are set out in the Order Form. Current and historical availability is published at /status.
11. Liability
Neither party limits liability for: death or personal injury caused by negligence; fraud; payment obligations; or any liability that cannot be excluded by law. Subject to the foregoing, each party’s aggregate liability under these Terms shall not exceed the fees paid or payable by the Customer in the twelve (12) months preceding the event giving rise to the claim. Neither party shall be liable for indirect, consequential, special or punitive losses, including loss of profit, revenue, goodwill, anticipated savings or data.
12. Indemnities
Salstead shall indemnify the Customer against third-party claims that the service, when used in accordance with these Terms, infringes a UK registered intellectual property right, subject to the Customer giving prompt notice, allowing Salstead to control the defence and providing reasonable assistance. The Customer shall indemnify Salstead against claims arising from the Customer’s breach of these Terms or its unlawful use of the service.
13. Confidentiality
Each party shall protect the other’s confidential information using at least the same degree of care it uses for its own confidential information, and shall use it only for the purpose of the Terms.
14. Force majeure
Neither party shall be liable for delay or failure caused by events beyond its reasonable control, including acts of God, war, terrorism, pandemic, government action, internet or power outages, provided it takes reasonable steps to mitigate.
15. Notices
Notices to Salstead must be sent to legal@salstead.com with a copy by post to Salstead Ltd, 33 Midworth Street, Mansfield, NG18 1AT. Notices to the Customer will be sent to the email address on the account.
16. Governing law
These Terms are governed by the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales.
17. Entire agreement
These Terms, the Order Form, the DPA and any policies incorporated by reference constitute the entire agreement between the parties and supersede any prior oral or written agreement on the same subject matter.